Privacy Policy

COLLECTION AND STORAGE OF PERSONAL DATA

The processing of personal data, such as the name, address, e-mail address, or telephone number of our customers, shall to the best of our knowledge, be in line with the General Data Protection Regulation (GDPR), and in accordance with country-specific data protection regulations.

• We only collect personal data to be able to deliver accommodations in a safe and legal way for both us and the guest and in line with required regulations.
• As we only use personal data for the purposes mentioned in the point above we assume guest give consent by a clear affirmative action (entering their own personal data by themselves and confirming the reservation by pressing a button in the system).
• We collect the following personal data: name, address, phone number, email address, and credit card data.
• We never collect personal data for accompanying children under 16.
• We never use personal data for profiling purposes.
• We never sell or use personal data that we have received to a third party.
• Subscriptions to receive email updates will be held indefinitely.
• You may request deletion of your data from our marketing databases by opting out of consent.
• If you wish to update, remove, or add to the information collected by our website or held by our marketing team, you may submit your request on our website or by email to stay@windemereinn.com
• Any incident related to a data breach or theft of data is immediately reported to the Privacy Commission.

CUSTOMER ACCESS TO DATA REQUESTS

• If a customer asks for their personal data, we will provide it free of charge.
• We communicate the personal data we store to our customer both through the booking confirmation and in the arrival information. The only exception to this rule is credit card information which we only send encrypted and only upon specific request.

VISITING OUR WEBSITE

By visiting our website, you consent to the collection and use of your personal data as described herein. If you do not agree with the terms set herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process personal data collected or volunteered by you. Kindly note that any consent will be entirely voluntary.

COOKIES

Many Internet sites and servers use cookies. Through the use of cookies, Windemere Inn can provide visitors to our website with more user-friendly services that would not be possible without the cookie setting. Cookies allow us to recognize our website users to make it easier for the users to utilize our website. For example, the website user that uses cookies does not have to enter access data each time the website is accessed. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

Visitors to our website may opt-out of cookies storage at any time and prevent the setting of cookies by means of a setting of the Internet browser used, and may thus permanently deny the setting of cookies.

EMAIL MARKETING

We operate an email mailing list program used to inform consented subscribers about news, specials, and events. Users subscribe through an online automated process where they give their explicit permission. The subscriber’s personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above.

Email marketing messages may contain tracking beacons, tracked clickable links, or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to the customer’s engagement, geographic, and demographics. Through our emails you may unsubscribe or opt-out at any time.

SUBSCRIPTIONS TO NEWSLETTERS

Our customers are informed regularly by means of a newsletter about offers, specials and events. The customer may only receive our newsletter by (1) having a valid e-mail address and (2) the customer consents to the subscription.

The personal data collected as part of a registration for the newsletter is only used to send our newsletter. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the customer at any time. The consent to the storage of personal data, which the customer has given, may be cancelled at any time. To unsubscribe to our newsletter, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time by email or in writing.

EXTERNAL WEBSITE LINKS & THIRD PARTIES

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Visitors to our website should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

WEBSITE ACCESSIBILITY (ADA)

We are committed to facilitating the accessibility and usability of this website for all people with disabilities. We will continue to implement the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) or such other standards as required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology. Please be aware that our efforts are ongoing. You may email us at stay@windemereinn.com or call us 24/7 with questions or concerns regarding ADA accessibility issues, including issues accessing the website.

PHYSICAL ACCESSIBILITY FEATURES AT WINDEMERE INN

There are no fully ADA compliant rooms at the Windemere Inn by the Sea. However, we strive to meet the standards set by the Americans with Disabilities Act (ADA) and continue to make improvements to the property when possible.

South Beach and Windsong rooms feature a sloped entry and walk in shower. Guests may book these rooms on-line or via phone (321-728-9334) or e-mail requesting a room. We recognize that every individual is unique and that it may be impossible to cover all access situations or personal needs in one statement. Should you have additional questions or wish to discuss features further, you may email or call our office for individual assistance tailored to your personal access needs.  We will do our best to accommodate each guest.